Help Centre

    Everything you need to know about using Joinazo.

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    Step-by-Step Guides

    Finding & Joining a Group

    1. 1Go to the homepage and use the search bar to find groups by name, sport, or location.
    2. 2Browse category tiles on the homepage to explore groups by activity type.
    3. 3Click on a group card to view its profile — including photos, sessions, reviews, and membership options.
    4. 4Choose a membership package and click 'Join' to sign up. You can pay via Joinazo Pay, bank transfer, or external links.
    5. 5Once joined, the group will appear in your 'My Groups' dropdown in the navbar.

    Creating & Setting Up a Group

    1. 1Click 'Add Group' in the navbar to start the group setup wizard.
    2. 2Enter your group name, sport/activity type, description, and location.
    3. 3Upload a cover photo and gallery images to showcase your group.
    4. 4Set your age ranges, features, and any custom details.
    5. 5Add membership packages with pricing, billing cycles, and payment methods.
    6. 6Publish your group — it will appear in search results and category pages.

    Managing Sessions & Schedules

    1. 1Navigate to your group's dashboard and select 'Manage Sessions'.
    2. 2Add recurring sessions (weekly training, classes) or one-off events.
    3. 3Set the session name, day, time, location, and capacity.
    4. 4Optionally upload a session cover image to make it stand out.
    5. 5Members can view sessions on your group profile and book directly.

    Managing Members

    1. 1Go to 'Manage Members' from your group dashboard.
    2. 2View all active members, their join dates, and subscription statuses.
    3. 3Use the search and filter options to find specific members.
    4. 4Send messages to individual members or broadcast to all.
    5. 5Remove or suspend members if needed via the member actions menu.

    Payments & Subscriptions

    1. 1Joinazo Pay handles secure online payments for memberships and sessions.
    2. 2Group owners can set up multiple packages with different pricing tiers.
    3. 3Members can view their active subscriptions in the dashboard under 'Subscriptions'.
    4. 4To cancel a subscription, click 'Subscribed' on the group profile and select 'Unsubscribe'.
    5. 5Refund policies are displayed on each group's profile page.

    Using the Dashboard

    1. 1Access your dashboard from the user menu or navbar.
    2. 2The 'Feed' tab shows updates from your groups.
    3. 3The 'My Groups' tab lists all groups you own or manage.
    4. 4The 'Subscriptions' tab shows your active memberships and renewal dates.
    5. 5Use 'Settings' to update your profile, notification preferences, and account details.

    Messages & Notifications

    1. 1Click the bell icon in the navbar to view recent notifications.
    2. 2Notifications include bookings, payments, new members, and reviews.
    3. 3Go to 'Messages' from the menu to view and send direct messages.
    4. 4Group owners can message members directly from the member management page.
    5. 5Adjust notification preferences in your dashboard settings.

    App Store & Premium Apps

    1. 1Visit the App Store from your dashboard to browse available integrations.
    2. 2Free apps can be installed instantly — click 'Get' and follow the setup.
    3. 3Premium apps are marked with a gold banner and require a Pro subscription.
    4. 4Click on any app to view its details, screenshots, and reviews.
    5. 5Manage installed apps from your dashboard.

    Liking & Saving Groups

    1. 1Click the heart icon on any group card or profile page to save it.
    2. 2View all your liked groups from 'Liked Groups' in the user menu.
    3. 3Liked groups help you keep track of groups you're interested in before joining.

    Sharing a Group Profile

    1. 1Click the share button on any group profile.
    2. 2Choose to copy the link, share on social media, or generate an embed code.
    3. 3Shared links take people directly to the group profile on Joinazo.

    Reporting a Profile

    1. 1If you see a suspicious or misused profile, click the 'Report' button on the group profile page.
    2. 2Select the reason for your report (scam, inappropriate content, misleading info, etc.).
    3. 3Add any additional details to help our team investigate.
    4. 4Our moderation team reviews all reports within 48 hours.

    Account Settings & Profile

    1. 1Click your avatar in the navbar and select 'Settings'.
    2. 2Update your name, email, profile photo, and bio.
    3. 3Change your password or linked accounts.
    4. 4Manage your notification and privacy preferences.
    5. 5Delete your account from the 'Danger Zone' section if needed.

    Frequently Asked Questions

    General

    For Members

    For Group Owners

    Billing & Payments

    Safety & Reporting